Claims Support

How to lodge a claim

If something has happened to your business, home, or vehicle, we are here to help you through the claims process from start to finish. Here is how it works, and a form to get started right away.

Need urgent help?

For time-critical claims (fire, storm damage, theft in progress, or anything requiring immediate attention), call Madeline directly on 0406 805 493 rather than waiting for a form response. You can also email claim details directly to claims@evergreeninsurance.com.au.

The claims process

  • Contact us as soon as possible

    Call, email, or use the form on this page. The sooner we know, the sooner we can act on your behalf.

  • Provide the details

    Your policy number, what happened, when it happened, and any supporting information such as photos, quotes, or reports.

  • We lodge the claim with your insurer

    We manage the paperwork and submission directly with the insurer, so you don't have to navigate it alone.

  • We advocate on your behalf

    If the insurer needs more information or there are questions about the claim, we handle that communication for you.

  • Outcome and next steps

    Once the insurer reaches a decision, we'll explain what it means and help coordinate any next steps, such as repairs or replacement.

Start a claim

Fill in as much as you can. We'll be in touch shortly after you submit this, or email claims@evergreeninsurance.com.au directly.